Privacy Policy

Introduction

Linkingo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

This policy complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India, the General Data Protection Regulation (GDPR) of the European Union, the California Consumer Privacy Act (CCPA), and other applicable international privacy laws.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, username, password, profile picture
• Profile Data: Bio, social media links, custom domain, display preferences
• Payment Information: UPI ID, transaction details (processed securely through third-party payment processors)
• Content: Links you create, revenue entries, analytics preferences
• Communications: Messages sent through our contact forms or support channels

1.2 Automatically Collected Information

• Usage Data: Page views, link clicks, time spent, device information
• Technical Data: IP address, browser type, operating system, device identifiers
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Approximate location based on IP address

2. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To create and manage your account, provide our link-in-bio services
• Analytics: To provide you with insights about your link performance and audience
• Payment Processing: To process subscriptions and revenue tracking
• Communication: To send service updates, respond to inquiries, provide customer support
• Improvement: To improve our services, develop new features, fix bugs
• Security: To detect fraud, prevent abuse, ensure platform security
• Legal Compliance: To comply with applicable laws and regulations

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement with you
• Legitimate Interests: For analytics, security, and service improvement
• Legal Obligation: To comply with applicable laws

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Firebase (Google), Vercel, payment processors
• Analytics Partners: To understand usage patterns (anonymized data)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

We do NOT sell your personal data to third parties.

5. Your Privacy Rights

5.1 Rights Under DPDP Act (India)

• Right to access your personal data
• Right to correction of inaccurate data
• Right to erasure and right to be forgotten
• Right to nominate a representative
• Right to grievance redressal

5.2 Rights Under GDPR (EU/EEA)

• Right to access, rectification, and erasure
• Right to data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with supervisory authority

5.3 Rights Under CCPA (California)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination

To exercise any of these rights, contact us at hellolinkingo@gmail.com

6. Data Security

We implement industry-standard security measures:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure authentication (Firebase Authentication)
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers (Google Cloud Platform)

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required for legal, regulatory, or security purposes.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including the United States and European Union. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection frameworks.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly. Under DPDP Act, parental consent is required for processing data of individuals under 18.

10. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: To understand usage patterns
• Preference Cookies: To remember your settings

You can control cookies through your browser settings. Note that disabling essential cookies may affect service functionality.

11. Policy Updates

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or to exercise your rights:

13. Grievance Redressal (DPDP Act)

Under the DPDP Act, 2023, you have the right to file a grievance regarding data processing:

14. Consent

By using Linkingo, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. You may withdraw consent at any time by contacting us or deleting your account.